Often patients tell me they are worried. One option I have is to tell them not to worry. This is not a good option to follow because worry is the result of the emotion of fear, and emotions can’t be turned off by command. So how do I respond when someone tells me they are worried?
I ask them to explain what they are worried about. As they give their explanations usually a few key phrases they speak are fertile ground for conversation. By listening and responding with open ended questions, people are able to process their emotions and come to a place of better peace than they were before I entered the room.
One frustration I have is when the conversation reveals deep friction between members of a family. When a patient has cancer, cardiac issues, or pulmonary issues; the last thing they need to worry about is drama caused by other members of the family. The family drama saps their energy when it is already at a low level anyway.
I am a firm believer that there are two sides to every interaction and it takes both participants to work to get along. So I am not saying the patient has no responsibility for the friction that exists. At times of illness; it is helpful if family members can declare a truce. Set the issues that caused the division aside and work on supporting the family member who is the patient. It takes maturity, sensitivity, and discipline to make any truce work. The benefit of placing less emotional stress on the patient is well worth the effort when there is a strong likelihood that the health of the patient will be better when the stress level is reduced.