One of my frustrations in life is when someone explains to me how they feel, then when I respond, they interrupt and tell me I am wrong even before I have finish my first sentence.  Occasionally I encounter people who are upset with something related to our health system.  I always ask them to tell me about it and listen intently to their description of the event or situation.  What frustrates me is after I have given them the respect of listening, they don’t even let me get five words out of my mouth before interrupting and telling me I am wrong or are just quoting the “party line” to defend the health system.  I am sure I am not the only person to ever be in this situation.

I do want to offer advice to anyone who wants to voice a complaint to someone.  After you describe the situation, be courteous enough to let them finish their response before you respond.  You will be taken more seriously by the person you are talking to if you treat them with the same respect they showed you.  It may also work out that there is another side to the situation than you are seeing.  For resolution of an issue to take place, both people in the conversation have to keep an open mind and show each other respect.  Try it next time and see if this approach is more satisfactory.  I think you will find it works well.