I like this graphic depiction of feedback because it shows feedback as circular process where both parties have a change to listen and to speak.  Recently I talked with a friend who has recently been a patient in our hospital.  This person generally has felt positive about his admissions at our hospital.  The most recent admission has not ranked nearly as highly of the previous admissions.  We talked at length about what went right and what did not go so well.  I was able to solve the issues, but I was able to let him know I cared about his experience.  As I am able I will submit the feedback to our Patient Experience & Culture Department in the hope we can a better job of meeting the expectations of future patients.  Networking is clearly part of the chaplain’s role of increasing communication for the benefit of all parties.