At our hospital cafeteria I have grown very fond of one of our cashier’s. Her name is Donna and what impresses me about her is her efficiency and her friendliness. Many times she has my meal entered in the register and a total for me to pay before I have my billfold out of my pocket. She greets me in a friendly manner, sometimes even asking how my day is going. When I miss several days in a row, she asks me when I return how I have been doing since she has not seen me.

She has learned a lesson I learned long ago. People remember how you make them feel! Donna makes me feel that she cares and makes me feel welcome. Isn’t that what every customer/client desires from those people they meet? Today, I am going to put special energy into being a “Donna” to everyone I meet. Won’t you join me?